Our Process 2019-04-02T00:12:21-07:00

Thinking about new windows or doors for your home?

When faced with an abundance of window and door styles and options, it can feel overwhelming. At Bridgetown we work closely with you to simplify the process and help you find the perfect product for your project.

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We help guide you through the entire process.

We strive to find the most appropriate solution for each window or door project, while maintaining the historical and architectural integrity of your home. Wood windows, vinyl, fiberglass, fir doors, french doors, etc. There is a time and place for every style and function.

1

Contact Us

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First, call or email us for an appointment. You can do that here.

2

In-Home Consultation

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We will come to your home at a convenient time and do a complete window and door evaluation. We will take preliminary measurements, review design options, establish your budget, and help come up with the best solution for your project.

3

Proposal

measuring for new windows

We create a typed proposal based on that information and send it to you in an email.

4

Measuring & Ordering

measuring for new windows

Prior to placing the order we will double-check all measurements, sizes and specifications.

5

Scheduling

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When you place the order our office manager will give you a tentative installation date and then contract you again 1-2 weeks prior to that date to confirm.

6

Installation

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Our Bridgetown craftsmen will arrive and replace your windows or doors, haul away the old material and thoroughly clean our work area.

Frequently Asked Questions

If I have a problem down the road what do I do? 2017-12-13T21:50:05-07:00

Please contact us and we will set up a time to diagnose the problem and determine the best solution to the issue.

Do my windows or doors come with a warranty? 2017-12-13T21:49:30-07:00

Yes, they all vary slightly from manufacture to manufacture some are 10 -20 years transferable and some are lifetime of original purchaser of the windows. Bridgetown Window & Door will give you written copies of all applicable warranties.

What about lead paint? 2017-12-13T21:48:54-07:00

Lead paint was used prior to 1978 and can be found in some older homes, but we are trained by the state of Oregon to work in a lead-safe manner.

I have young kids at home. Will my house be a mess after you leave for the day? 2017-12-13T21:48:33-07:00

At Bridgetown, we take a lot of pride in our job site preparation, safety, and cleanliness. The job site will be cleaned daily—and the debris will be hauled away or stacked neatly in an agreed upon location.

What do I need to do to prepare for the installation? 2017-12-13T21:47:46-07:00

Please make sure there is room for us to work in front of each window—normally four to six feet of workspace is more than adequate. If you are worried about fragile items that are close to the work area, please take them down. We are very careful but preventative measures go a long way.

Will I be without windows overnight? 2017-12-13T21:47:22-07:00

We only replace windows that can be installed the same day. We may need to finish the trim the next day, but the window or door will be in place by evening.

My spouse and I both work. Do we need to be home during the installation? 2017-12-13T21:46:59-07:00

No, not at all. We understand the challenges of having work done on your home. If you prefer, we will make arrangements with you to get a key ahead of time, or we will meet you the day of the installation to make arrangements to lock up.

How long will it take for my windows to be installed? 2017-12-13T21:46:19-07:00

We can provide you with an approximate delivery date for your new windows and doors, and will work with you to create a project timeline for installation that fits your schedule.

I want real wood windows, but who paints them? 2017-12-13T21:45:48-07:00

In our climate, painting can be a challenge (especially during the winter). Windows and doors can be painted ahead of time by a painting professional. Or they can be painted on site by either a homeowner or a hired professional. The important thing is that the woodwork gets painted properly to assure long-lasting performance. Bridgetown will work closely with you in selecting a professional painter or assist in you with proper instructions if you are going to paint.

Will the interior woodwork and exterior of my home be affected by the replacement process? 2017-12-13T21:45:21-07:00

The amount of disruption to your home’s exterior and interior decor will depend on the type of window replacement process you choose. If you choose an insert window these products can be installed with little or no disruption to the interior trim or exterior of your home. If using full frame products for your project, interior and exterior window millwork will need to be removed so that the frame of the existing window can be removed before the new window is installed.

Do you have your own crew or do you sub-contract out the work? 2017-12-13T21:44:55-07:00

We always use our in-house craftsmen who are fully licensed, bonded and insured.

Do I need to wait until the weather warms up to replace my windows? 2017-12-13T21:44:11-07:00

Bridgetown replaces windows and doors year round. We use the appropriate rain gear, tents and drop cloths to protect your home and keep the windows and millwork dry.

I think I need new windows. How do I know for sure? 2017-12-13T21:43:38-07:00

Contact us for an appointment. We will come to your home at a convenient time and do a complete window and door evaluation. We will take preliminary measurements, review design options, establish your budget, and help come up with the best solution for your project. We then create a proposal based on that information and send it to you in an easy to understand form.

Fantastic service from initial contact to installation.  Kevin’s bid visit was friendly, to-the-point and complete devoid of BS or sales pitching. Totally understood what I was looking for and worked within my budget.  Dealt with Laura for the most part from there out and can’t speak highly enough of her customer service, timely responses and friendliness. Jeremy did a stellar installation and followup. All a great experience. Thanks.
Via Yelp

Paul C., Portland, OR
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