We recently finished a large project in Laurelhurst. We replaced 21 double hung windows in a beautiful 1915 Craftsman home. The project timeline and promise to the customer was 4-5 weeks from the time they placed the order. We measured the windows, ordered and installed the windows within 4 weeks. We retained the beauty of the home, added much needed energy efficiency, and increased the value of the home; but what is even more important, is we fulfilled our promise. The customer didn't simply receive a quality product, they received a quality installation, communication, and customer service through every step of the project.
What makes a great window replacement project? Most companies think it is enough to simply provide great products or good craftsmanship. Yet, shouldn't we expect the entire package when it comes to our homes? Too often we have to tolerate lengthy lead times, poor service, subpar craftsmanship, or general lack of communication that can be frustrating.
We at Bridgetown feel differently. We feel that quick and accurate lead times, returned emails and calls, quality craftsmanship, and honesty are critical components to creating the best possible customer experience. If we don't tolerate subpar quality when we're out to dinner, why do we tolerate it when people are working on our homes?